HOME CURRENT ISSUE ARCHIVE SEARCH SUBSCRIPTIONS EVENTS FEEDBACK HELP		QUICK SEARCH:   [advanced] Author: Keyword(s): Year:  Vol:  Page:

Frequently Asked Questions
about Institutional Subscriptions

1. My institution has a print subscription to The Veterinary Record and/or In Practice, and access to The Veterinary Record and/or In Practice online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

   When this happens, the IP address for your machine is not being recognised by our computer. This failure is caused by one of three things:

   • Your institutional subscription has not yet been activated
   • The person who "activated" the online subscription did not enter in all needed IP addresses for your institution
   • The person who "activated" the online subscription does not realise that some subnets of your institution are routed through a proxy server

   What should I do?

   1. Send us Feedback so we can begin to diagnose the problem.
   2. Talk to your librarian, and let them know you are having trouble.

2. My library subscribes to the paper version of The Veterinary Record and/or In Practice, and I can't get access to it online. Why?

   Your institution has not yet activated its institutional subscription to The Veterinary Record and/or In Practice online. All subscribers to the paper journal(s) also receive access to the online journal(s). Notify your library that you would like access to The Veterinary Record and/or In Practice online, and encourage your librarian to activate the online subscription.

3. Who from my institution can access The Veterinary Record and/or In Practice online?

   The subscription fee allows unrestricted Internet access at one location. Any user connecting from an authorised computer on your institutional network will be allowed access to The Veterinary Record and/or In Practice online.

4. What is an Institution?

   For the most part, an Institutional Subscription authorises use at a localised site. A "site" is an organisational unit, and may be academic or non-academic. For organisations located in more than one city, each city office is considered a different site. For organisations within the same city that are administered independently, each office is considered a different site.

   For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

5. How will this work?

   When someone attempts to use The Veterinary Record and/or In Practice online, our server checks to see if the requesting computer is within the list of Internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access The Veterinary Record and/or In Practice online simultaneously.

   If readers want to access The Veterinary Record and/or In Practice online from computers that are not part of their institutional network (eg, through dial-in or telnet through a commercial Internet service provider), they can do so only by becoming a BVA member or purchasing an individual (non-member) subscription.

6. What subscription packages are available?

   BVA members have access to the full text of all articles appearing in both The Veterinary Record and In Practice, including the archives.
   [Join the BVA] [Cost]

   Individual (Non-Member) Subscribers have access to the full text of all articles appearing in The Veterinary Record and/or In Practice, including the archives.
   [Subscribe] [Cost]

   Institutional Subscribers have access to the full text of all articles appearing in The Veterinary Record and/or In Practice, including the archives. Access is limited to computers within a particular set of Internet IP addresses.
   [Subscribe] [Cost]

7. How can I tell if my institution has subscribed to The Veterinary Record and/or In Practice online?

   If your institution has a subscription, you'll automatically have full access to The Veterinary Record and/or In Practice. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

   If your institution has not subscribed, you can choose to access The Veterinary Record and/or In Practice online by becoming a BVA member or purchasing an individual (non-member) subscription.

8. Can my institution subscribe only to the electronic version?

   No, at the present time, the electronic version is provided to subscribers of the paper version of The Veterinary Record and/or In Practice online as an added benefit.

9. Will we still be able to get the paper version? And for how long?

   Yes, institutions and individuals will be able to receive the paper version for the foreseeable future.

10. If our Veterinary Record and/or In Practice print subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

    Yes, when you buy a print subscription to The Veterinary Record and/or In Practice, you have access to all years online.

11. How can I access The Veterinary Record and/or In Practice online if I am not a BVA member and I don't have access through an institutional subscription?

    You may purchase The Veterinary Record and/or In Practice as an individual (non-member) subscriber or you may wish to apply for BVA membership. Without a subscription you have access to the table of contents, abstracts, and full text searching (but not full text viewing) at no cost and without having to register.

Still have questions?
For further information about subscriptions, please contact:
Ten Alps Subscriber Services
Coach House
Turners Drive
Thatcham, Berkshire
RG19 4QB
Telephone +44 (0)1635 879381
Fax +44 (0)1635 879397
tenalps{at}circdata.com
Office hours are 9am to 5pm