In Practice 22: 556-558 (2000)
© 2000 British Veterinary Association
Coping with conflict in the practice 1. Why are some people so difficult?
Charlotte Dale
HOW do you cope ‘when the fur flies’ in your practice? Dealing with difficult people poses a challenging and often frustrating problem. Those involved may be clients, colleagues or employees and the event itself a one-off or regular occurrence. In the first of a series of three articles on coping with conflict in the practice, Charlotte Dale focuses on deteriorating working relationships, exploring why some people may be ‘difficult’, and suggests ways in which a confrontational situation may be handled
