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In Practice 20: 40-42 (1998)
© 1998 British Veterinary Association
1 Small Animal Hospital in New Mills, Derbyshire
MONITORING the standards of the buildings and equipment in a veterinary practice is relatively straightforward, but how easy is it to measure the standards of patient care? Do you know how many of your clients were seen at their appointment time in the past month, or how many postoperative infections have occurred in the past year? In this article, Pam Mosedale explains how you can find out.
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